Course Description: Data-warehousing and data-mining activities are beginning to transform business activity, particularly as they relate to marketing. In this course, we will learn what capabilities various database options can provide and how to capitalize on those capabilities to address today’s marketing challenges. Topics will include database design, scalability, search and retrieval strategies, and marketing specific applications to include customer lifetime value calculations, recency, frequency, monetary analysis, customer segmentation and testing.
Notes and Comments: In addition to the textbook Strategic Database Marketing (ISBN# 007145750x), a classpack of case studies is also required and can be ordered through the UVA Bookstore via phone at (800) 759-4667.
Classpack of case studies (Cost $16.95)
Classpack contains the following:
1) - Data Mining: What General Managers Need to Know, HBSP U9910D
2) - Harrah's Entertainment Inc, Rajiv Lal, May, 22, 2002, HBSP
#9-502-011 (Rev June 14, 2004)
3) - Diamonds in the Data Mine by Gary Loveman, HBR OnPoin
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