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Recognizing & Assisting Students in Distress: A Guide for Faculty & Teaching Assistants
For many students at the University, personal and academic pursuits provide healthy experiences with positive results. However, for some, high levels of psychological distress and/or risky behaviors, such as alcohol or other drug abuse, occur during the academic year. As a faculty member or teaching assistant (TA), your on-going relationship with students allows you to detect changes in an individual’s behavior that may signal a more serious problem.
You can play a unique role in assisting students through a difficult situation or experience. Students appreciate faculty and TA opinions and you can serve as a reliable source of information about the resources already in place to help them. Faculty and TAs are not expected to diagnose the source of distress or take on the role of counselor. The steps below can help you identify students in need of assistance and provide appropriate referral.
As of July 1, 2015, Virginia state law requires faculty and staff to notify Counseling and Psychological Services (CAPS) when a student exhibits suicidal tendencies or behavior. If you have any concerns that a student may be suicidal, notify CAPS immediately.
1. Be alert to signs of difficulty.
Academic indicators may include:
Communication indicators may include:
Physical indicators may include:
Safety risk indicators may include:
* Under state law, any of these indicators require CAPS notification.
2. Trust your instincts and take these signs seriously. If you are concerned about a student, it is important to voice your concerns. Do not question or second-guess your instincts. Contact the Office of the Dean of Students or CAPS immediately to discuss possible courses of action or intervention.
3. In talking with the student, share your concerns. Remember that talking about a problem does not make it worse. This is the first step toward resolution. Specifically point out signs you’ve observed and ask what is wrong.
"I wanted to talk to you because I notice you've been late recently, you no longer participate in class, and you seem distressed. I'm concerned about you. Would you like to know about some of the confidential resources on Grounds?”
4. Listen carefully. Many students will have trouble articulating their difficulties. Be available. Try not to get upset or communicate your own personal judgments. It is not always about having the “right” thing to say, but rather to show care, compassion, and empathy. Sometimes what is not said is as important as what is said.
5. Assist the student in getting help. Encourage the student to seek professional assistance. You may need to address the student's concerns about counseling:
6. Recognize an emergency situation. An emergency means that the student's basic safety is jeopardized. This may include severe eating disorders, severe substance abuse, suicidal thoughts, or a serious threat from another person. Remember that you are required by state law to notify CAPS of any student exhibiting suicidal tendencies or behavior. Obvious examples that require such notification are marked (*) in section 1. If you are worried about imminent harm, stay with the student and call 911 immediately and then follow up with CAPS. Police are well-trained in psychiatric emergencies and can take students to the Emergency Room for a full psychiatric consultation immediately.
7. Respect confidentiality. Do not discuss the student's name or problem in public areas or with anyone who does not have a direct need to know this information. When talking with the student, avoid making sweeping promises of confidentiality. Students who are suicidal need swift professional intervention. Pledges of absolute confidentiality are not consistent with state law reporting requirements and may make a serious situation more difficult.
8. Follow up. Check in with the student to see if the student is receiving adequate help. Often, students feel even more supported by the follow-up expression of concern than the initial contact.
Developed by the University Advisory Committee on Alcohol and Substance Abuse (2000). Based on materials from the College of William and Mary and SUNY at Cortland. Revised August, 2015.
Counseling and Psychological Services (CAPS)
M-F daytime on-call clinician 434.243.5150
After hours & weekend emergency 434.972.7004