Class registration opens on August 6.
The School of Continuing and Professional Studies may cancel, modify, or make substitutions for any published class or program, may change instructors, and may change the dates and times a class is offered. The information published here and in the catalog is subject to change. For the most up-to-date and complete information, please use the SIS Class Search.
Attendance at an in-person class on Saturday, October 20, is required for PSHM 5010, and PSHM 5650.
PSHM 5010: Health Care Management: Applying Concepts to Practice
Online Synchronous | Tuesdays, 7-9:30pm | Aug 28-Dec 4 (No class meeting on Oct 9, Fall Reading Day)
In-person class meets Saturday, Oct 20; 8:30am-12:30pm.
Provides introduction to healthcare management to promote competency development in the field. Integrates theory and practice through course presentations, readings, online discussions, experiential exercises, case studies and written assignments. Emphasizes the application of critical thinking, problem solving and design skills within multidisciplinary environment to healthcare practice. Prerequisite: Admission to the HSM Graduate Certificate.
Ana Abad-Jorge | 3 GR credits | Required
PSHM 5600: Service Excellence in Health Care: Quality Improvement & Customer Service
Online Synchronous | Tuesdays, 7-9:30pm | Aug 28-Dec 4 (No class meeting Oct 9, Fall Reading Day)
Explores the concepts and organizational factors impacting service delivery and quality management in health care; examines service excellence processes/resources to improve customer service and quality. Applies strategies to address challenges in quality and service management; focuses on the concepts, theories, applications and tools to improve decision making in quality management and customer service. Prerequisites: Completion of PSHM 5010
Maria Kronenburg | 3 GR credits | Elective
PSHM 5650: American Health Care: Challenges and Opportunities
Online Synchronous | Wednesdays, 7-9:30pm | Aug 29-Dec 5 (No class meeting Nov 21, Thanksgiving break)
In-person class meeting Saturday, Oct 20; 8:30am-12:30pm.
Provides foundational overview of the structure/function of US health care system including challenges and opportunities to develop competence in healthcare management, promotes critical discussion of history and current status of healthcare delivery systems. Examines challenges facing providers, patients and policy makers, and uses current events to explore healthcare controversies. Prerequisite: Admission to the HSM Graduate Certificate.
Maria Kronenburg | 3 GR credits | Required
PSHM 5750: Organizational Behavior and Leadership in Health Care
Online Synchronous | Wednesdays, 7-9:30pm | Aug 29-Dec 4 (No class meeting on Nov 21, Thanksgiving break)
Moves through individual, group, and organizational levels of behavior, drawing on concepts and practices from the field of Organizational Behavior (OB). Provides a basic understanding of one’s own and others’ behavior, particularly in teams, and enhances students’ ability to communicate and work effectively with others, including core leadership skills. Prerequisites: Admission to HSM Graduate Certificate; and completion of PSHM 5010 or 5020.
Rashida Biggs | 3 GR credits | Elective