Student Technical Support

Here are the Frequently Asked Questions related to technical issues. If you do not see the solution to your particular problem or need additional assistance, please email the SCPS Helpdesk. The desk is staffed Monday-Friday from 8am-5pm.

I Need My Computing and SIS IDs.
If you do not know your UVA computing ID and password, go to Get Started With IT at UVA and follow the Student IT Checklist.  

I lost or forgot my password. How do I reset my password?

Go to Create or Manage Your UVA computing ID and Password.  

I am having trouble using UVAPay to pay for my class.
Log in to SIS using your computing ID and password.  Under Finances, there is a link to UVAPay.  From here, you will be able to set up a payment method and pay your bill. If you are having trouble using UVAPay, please contact Student Financial Services at 434.924.6000 or [email protected]

How do I turn off my pop-up blocker in Internet Explorer 10 or 11 (IE10 or IE11)?

1. Open Internet Explorer.
2. Click or tap the Tools button, and then click or tap Internet Options.
3. On the Privacy tab, under the Pop-Up Blocker, select or clear the Turn On Pop-Up Blocker.

Once you are done, you can turn it back on using the same steps.

I am having trouble accessing the Student Information System (SIS) using Internet Explorer 10 or 11 (IE10 or IE11).
Most Internet Explorer web browsers have been updated to IE 10 or IE 11. Unfortunately SIS is not 10 or 11 compatible. There are two options available:

1. Use another web browser.
2. Setup Internet Explorer 10 or 11 (IE 10 or IE11) to use Compatibility mode.

Sometimes a web site you're visiting doesn't look like you expect it to. Images might not show up, menus might be out of place, and text boxes could be jumbled together. This can be caused by a compatibility problem between Internet Explorer and the site you're on. When a site is incompatible with Internet Explorer, you'll see the Compatibility View button in the Address bar. You can only turn on Compatibility View in Internet Explorer for the desktop.

To turn on Compatibility View:

See if the Compatibility View button appears in the Address bar.  (If you don't see the button, there's no need to turn on Compatibility View.)
Click or tap the Compatibility View button to display the site in Compatibility View. 

Once you turn on Compatibility View, Internet Explorer will automatically show that site in Compatibility View each time you visit. You can turn it off by tapping or clicking the button  again. Or, you can clear the entire list of sites using Compatibility View by deleting your browsing history.

I need my 9-digit university ID number.
Your University ID is a 9-digit number, sometimes listed on your UVA ID card.  Log in to the Indentity and Access Management Portal to view your University ID.